Lufthansa Customer Service 2.2

Fast and efficient customer service is provided by Lufthansa through their convenient Customer Service App. This app eliminates the need for you to search for the right phone number or contact person, as it provides everything you need to quickly resolve any issues pertaining to flight bookings, baggage, mileage accounts, or any other matters related to Lufthansa. With the LH Customer Service App, you have the necessary contacts at your fingertips.

Additionally, when you log into the LH App, your customer advisor already has access to much of the required information, saving you time and frustration by eliminating repetitive questions. This personalized service is designed to meet your individual needs.

With access to the Lufthansa customer service world, you can:

• Directly contact the appropriate representative for your specific request, eliminating the need to navigate through lengthy phone menus
• View current waiting times in advance
• Request a callback for many services to avoid waiting in queues
• Utilize our chat function for digital communication

No longer will you waste valuable time searching for information regarding rebooking, flight status, baggage, and other topics. The Lufthansa Customer Service App also assists in finding the appropriate Lufthansa Self Service options, ensuring a quick and convenient travel experience.

Privacy statement:

When using the Lufthansa Customer Service App while logged into either your Lufthansa ID or your Miles & More account on the Lufthansa App, personal information will be shared between the two applications. There is no need for a separate login in the Lufthansa Customer Service App.

The personal data is used to enhance our service by providing the relevant information to the customer service representative handling your request. This applies to correspondence via call, call-back, chat, and email.

The information is securely transferred (unless email correspondence is selected) to the service center responsible for handling your query.

The information you provide will be used solely for processing your current request. For more details regarding data security, please refer to our data protection information on www.lufthansa.com.